Updating your details
Changing your personal details, account settings and preferences online and in the app, is simple.
If you have moved to a new house, changed your email address or phone number, don’t forget to update this information with us too in the app, online servicing, or over the phone.
If you wish to update your name or any other information, please contact our Customer Service team on 0345 607 6500*.
Select Personal details within the More tab of your mobile app or web servicing. Here you can update your phone number, email address or home address.
Simply make a chip & PIN transaction or activate through the Jaja app or online servicing.
Get practical guidance if you’re worried about how your finances might be affected by coronavirus.
Can’t see what you’re looking for? Find the help you need in our FAQs or speak to our Customer Support team on
0345 607 6500*
*0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. Phone lines are open Monday to Sunday 8am to 8pm. Calls are recorded and may be monitored for security, quality control and training purposes.