Updating your details

Changing your personal details, account settings and preferences online and in the app, is simple.

If you have moved to a new house, changed your email address or phone number, don’t forget to update this information with us too in the app, online servicing, or over the phone.

If you wish to update your name or any other information, please contact our Customer Service team on 0345 607 6500*.

Help you need is in the app and online

Select Personal details within the More tab of your mobile app or web servicing. Here you can update your phone number, email address or home address.

Need help?

Can’t see what you’re looking for? Find the help you need in our FAQs or speak to our Customer Support team on
0345 607 6500*

*0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. Phone lines are open Monday to Friday 9am - 5pm (excluding bank holidays). Calls are recorded and may be monitored for security, quality control and training purposes.