Service status

Below we will keep you informed of any disruptions and essential maintenance to keep our systems up to date and add improvements.

Upcoming activity

No planned maintenance

We currently have no maintenance activity planned outside the hours of 12am and 5am.

Our service

Making updates to our services

To keep everything running smoothly, we sometimes need to carry out essential maintenance on our systems. This might mean that some services are unavailable for a period of time. We try to keep these updates to the early hours of the morning, to avoid you too much disruption.

If we need to make these updates outside of 12am and 5am, we will let you know the details of when these are happening, and which services may be impacted.

Mobile App
Services working as normal

Online Servicing
Services working as normal

Telephone Services
Services working as normal

Need help?

Can’t see what you’re looking for? Find the help you need in our FAQs or speak to our Customer Support team on
0345 607 6500*

*0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. Phone lines are open Monday to Friday 8am - 7pm and Saturday 9am - 5pm. Calls are recorded and may be monitored for security, quality control and training purposes.