Service status
Below we will keep you informed of any disruptions and essential maintenance to keep our systems up to date and add improvements.
Mobile App
Services working as normal
Online Servicing
Services working as normal
Telephone Services
Services working as normal
App and online maintenance
We’re carrying out scheduled maintenance on Saturday 13 September, between 12am and 6am. During this time you won’t be able to make payments in your app or online account, or approve online purchases. But don’t worry, you can still pay in-store with your card, Apple Pay or Google Pay, and make phone payments using our automated service as normal.
Thanks for your patience, and we’re sorry for any inconvenience.
Need help?
Can’t see what you’re looking for? Find the help you need in our FAQs or speak to our Customer Support team on 0345 607 6500*
* 0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. Phone lines are open Monday to Friday 9am - 5pm (excluding bank holidays). Calls are recorded and may be monitored for security, quality control and training purposes.