Make a complaint
You don’t have to speak to us to make your complaint.
We hope you never have a reason to complain, but if there’s something you’re not happy with, we would like you to tell us so we can make things right. If you do not have a complaint and you wish to provide some general feedback, please use the form here.
Simply make a chip & PIN transaction or activate through the Jaja app or online servicing.
Get practical guidance if you’re worried about how your finances might be affected by coronavirus.
Learn how to change your personal details, account settings and preferences online and in the app.
For anything else, visit our help section.
Alternatively, you can speak to our Customer Support team on 0345 607 6500*
*0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. Phone lines are open Monday to Friday 8am - 7pm, Weekends 9am - 5pm. Calls are recorded and may be monitored for security, quality control and training purposes.