Complaints

We hope you never have a reason to complain, but if there’s something you’re not happy with, we would like you to tell us so we can make things right.

Please select the credit card in relation to your complaint:

Jaja Credit Card

Our aim is to resolve your complaint as quickly as possible. To enable us to do this, please provide your name and contact telephone number, account number, and full details of your complaint, along with any relevant documentation.

Call: 0345 607 6500*

Jaja Finance Customer Services, PO Box 10782, Wigston, LE18 9HS

The Jaja Credit Card
Bank of Ireland UK Credit Card

Our aim is to resolve your complaint as quickly as possible. To enable us to do this, please provide your name and contact telephone number, account number, and full details of your complaint, along with any relevant documentation.

Call: 0345 309 8099*

Bank of Ireland UK Credit Card Customer Services, PO Box 10782, Wigston, LE18 9HS

Bank of Ireland UK Credit Card
The AA Credit Card

Our aim is to resolve your complaint as quickly as possible. To enable us to do this, please provide your name and contact telephone number, account number, and full details of your complaint, along with any relevant documentation.

Call: 0345 600 5606*

The AA Credit Card Customer Services, PO Box 10782, Wigston, LE18 9HS

The AA Credit Card

Complaint FAQs

Below is some helpful information.

When you can expect a response

If you have a complaint we’ll seek to resolve it within three business days, confirming its resolution in writing to you.

If this isn’t possible, we’ll write to you within 5 business days acknowledging your complaint. We will then investigate your complaint, providing you with a final response within 8 weeks. If your complaint is payment related, we will respond within 15 business days.

If you're not happy with our final response, you have the right to refer your complaint to the Financial Ombudsman Service. You must do this within 6 months from the date of our final response.

If you’re not happy with our response

Jaja Finance Ltd is a member of the Financial Ombudsman Service, which offers an independent review service. If we can’t resolve things in the timescales set by the FCA, or you’re not satisfied with our final response, you can refer your complaint for free.

Visit: financial-ombudsman.org.uk
Call: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Write to us: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Please note: you may be able to submit a claim through the European Online Dispute Resolution Platform if you live outside the United Kingdom or if you prefer not to deal directly with the Financial Ombudsman Service

Claims Management Companies

We will treat your complaint in exactly the same way whether we receive the complaint directly from you or from a Claims Management Company (CMC). You do not need to use a CMC and they will typically charge an upfront fee or take a proportion of any compensation you may be due. By coming directly to us you will not be disadvantaged.

Need help?

For anything else, visit our help section.

*0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. Phone lines are open Monday to Sunday 8am to 8pm. Calls are recorded and may be monitored for security, quality control and training purposes.