Make a complaint

You don’t have to speak to us to make your complaint.

We hope you never have a reason to complain, but if there’s something you’re not happy with, we would like you to tell us so we can make things right. If you do not have a complaint and you wish to provide some general feedback, please use the form here.

Your details

Your credit card

Please help us identify your account by providing the last 6 digits of your 16-digit card number. If you have multiple accounts, you don't need to complete this form more than once.

Your address

Please confirm the address your credit card is registered to.

Your complaint

Please detail your complaint below, but please do NOT share any card or account information.

You can also write to us at Jaja:

Jaja Finance Ltd
PO Box 10782
LE18 9HS

Need help?

For anything else, visit our help section.
Alternatively, you can speak to our Customer Support team on 0345 607 6500*

*0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. Phone lines are open Monday to Friday 8am - 7pm. Calls are recorded and may be monitored for security, quality control and training purposes.