Make a complaint
We’d love to know your feedback so that we can keep improving our service.
We hope you never have a reason to complain, but if there’s something you’re not happy with, we would like you to tell us so we can make things right. If you do not have a complaint and you wish to provide some general feedback, please use the form here.
Please note: this form is directed to a dedicated complaints team and should not be used for general queries. Queries submitted via this channel will not be responded you. Please contact our customer service team on 0345 607 6500 or via webchat on your mobile app on online account