Make a complaint
You don’t have to speak to us to make your complaint.
We hope you never have a reason to complain, but if there’s something you’re not happy with, we would like you to tell us so we can make things right. If you do not have a complaint and you wish to provide some general feedback, please use the form here.
You can also write to us at Jaja:
Jaja Finance Ltd
PO Box 10782
Simply make a chip & PIN transaction or activate through the Jaja app or online servicing.
Learn how to change your personal details, account settings and preferences online and in the app.
*0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. Phone lines are open Monday to Friday 8am - 7pm and Saturday 9am - 5pm. Calls are recorded and may be monitored for security, quality control and training purposes.