Make a complaint

We’d love to know your feedback so that we can keep improving our service.

We hope you never have a reason to complain, but if there’s something you’re not happy with, we would like you to tell us so we can make things right. If you do not have a complaint and you wish to provide some general feedback, please use the form here.

Please note: this form is directed to a dedicated complaints team and should not be used for general queries. Queries submitted via this channel will not be responded you. Please contact our customer service team on 0345 607 6500 or via webchat on your mobile app on online account

Please select your credit card

Your details

Your credit card

Please help us identify your account by providing the last 6 digits of your 16-digit card number. If you have multiple accounts, you don't need to complete this form more than once.

Your address

Please confirm the address your credit card is registered to.

Your complaint

Please detail your complaint below, but please do NOT share any card or account information.

You can also write to us at Jaja:

Jaja Finance Ltd
PO Box 10782
LE18 9HS

*0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. Phone lines are open Monday to Friday 9am - 5pm (excluding bank holidays). Calls are recorded and may be monitored for security, quality control and training purposes.