Contact us

Can’t find what you need in our help guides or FAQs?

Manage your account easily in the app

You can find most things you’ll need to manage your account wherever and whenever you choose in our handy mobile app. Check your balance, make payments and even add additional cardholders.

Reporting your card lost or stolen, or spotted a transaction you don't recognise?

Head to the Card tab in the app or online to freeze your card temporarily and stop it being used. You can also report your card lost or stolen, and arrange for a replacement to be sent out in just a few taps.

Prefer to speak to someone?

The easiest way to get in touch with the team is via Live Chat, in the app or online. They’re here to help you from Monday to Friday, 9am – 5pm (excluding bank holidays).

You can also send us your feedback or complaint online with our handy webforms:

General feedback
Make a complaint

Can't access your account?

 You can also reach us on 0345 607 6500, Monday to Friday, 9am – 5pm (excluding bank holidays). Use +44 117 456 9834 if you’re calling from abroad.

0345 numbers may be part of the inclusive price plan provided by your phone operator but please check before you call.