Close Account

The information you provide us with will be used to verify your identity, and get in touch with you if needed.

Your details

Date of birth*

Your credit card(s)

Please provide us with the last 6 digits of your 16-digit card number of the account(s) you’d like to close. If you don’t provide this and you have multiple accounts with us, we will close all of the accounts you hold with us that do not have an outstanding balance.

Credit card 1:

Credit card 2:

Credit card 3:

Your home address

Please confirm the address your Jaja Credit Card is registered with (or previously Post Office). Don’t worry if this isn’t your current address - you’ll be able to add another one below.

Correspondence address (optional)

If you’d like confirmation of your account being closed to be sent to another address, please add it here.

Reason for closing account

Please tell us why you wish to close your account?

I consent for Jaja to process my data in the form above for the purpose of closing my Jaja Credit Card account and/or contacting me. I understand that this data will be processed outside the European Economic Area, on servers in the USA.

Other useful guides

Using your card online

Find out about changes being introduced to keep your online purchases secure.

Making a payment

Learn how to set up a Direct Debit or make an immediate debit card payment.

Credit card security

If your card has been lost or stolen, take action as soon as possible.

Activating your card

Simply make a chip & PIN transaction or activate through the Jaja app or online servicing.

Using your card

Get the most out of your credit card at home and abroad.

Get helpful support on how to register and use your app and online service.