Thank you

Your complaint has been submitted.

When you can expect a response? If you have a complaint we’ll seek to resolve it within three business days, confirming its resolution in writing to you. If this isn’t possible, we’ll write to you within 5 business days acknowledging your complaint. We will then investigate your complaint, providing you with a final response within 8 weeks. If your complaint is payment related, we will respond within 15 business days.

If you have any questions, or need any help in the meantime, please call us on 0345 607 6500*.

Useful help guides
Using your card online

Find out about changes being introduced to keep your online purchases secure.
Making a payment

Learn how to set up a Direct Debit or make an immediate debit card payment.
Credit card security

If your card has been lost or stolen, take action as soon as possible.
Activating your card

Simply make a chip & PIN transaction or activate through the Jaja app or online servicing.
Using your card

Get the most out of your credit card at home and abroad.
Register

Get helpful support on how to register and use your app and online service.
Adding a Cardholder

Add your partner, a family member or friend to your credit card account.
Updating your details

Learn how to change your personal details, account settings and preferences online and in the app.
Review your spending

Stay on top of your spending with visibility of every transaction.
Persistent debt

Let us talk you through your options based on your income and expenditure.
Financial difficulty

Working together to help you through your difficult time.
Brexit

What Brexit means for your account if you’re a Jaja Credit Card customer.

Need help?

Can’t see what you’re looking for? Find the help you need in our FAQs or speak to our Customer Support team on 0345 607 6500*

*0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. Phone lines are open Monday to Friday 9am - 5pm (excluding bank holidays). Calls are recorded and may be monitored for security, quality control and training purposes.