Your complaint has been submitted.
When you can expect a response? If you have a complaint we’ll seek to resolve it within three business days, confirming its resolution in writing to you. If this isn’t possible, we’ll write to you within 5 business days acknowledging your complaint. We will then investigate your complaint, providing you with a final response within 8 weeks. If your complaint is payment related, we will respond within 15 business days.
If you have any questions, or need any help in the meantime, please call us on 0345 607 6500*.
Simply make a chip & PIN transaction or activate through the Jaja app or online servicing.
Learn how to change your personal details, account settings and preferences online and in the app.
Can’t see what you’re looking for? Find the help you need in our FAQs or speak to our Customer Support team on 0345 607 6500*
*0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. Phone lines are open Monday to Friday 8am - 7pm and Saturday 9am - 5pm. Calls are recorded and may be monitored for security, quality control and training purposes.