General feedback.

We’d love to know your feedback so that we can keep improving our service.

We take all feedback seriously and whilst we cannot respond to all individual feedback, it is vital to improving our service. If you wish to make a complaint, please use our complaints form.

Make a complaint

If you have a complaint we’ll seek to resolve it within three business days.

Your details

Your credit card (optional)

Please help us identify you account by providing the last 6 digits of your 16-digit card number. If you have multiple accounts, you don’t need to complete this form more than once.

Your address

If you are a credit card customer, please confirm the address your credit card is registered to.

Your feedback

Please detail your feedback below, but please do NOT share any card or account information.

Useful help guides
Register

Get helpful support on how to register and use your app and online service.
Making a payment

Learn how to set up a Direct Debit or make an immediate debit card payment.
Credit card security

If your card has been lost or stolen, take action as soon as possible.
Activating your card

Simply make a chip & PIN transaction or activate through the Jaja app or online servicing.
Using your card

Get the most out of your credit card at home and abroad.
Coronavirus guidance

Get practical guidance if you’re worried about how your finances might be affected by coronavirus.
Adding a Cardholder

Add your partner, a family member or friend to your credit card account.
Updating your details

Learn how to change your personal details, account settings and preferences online and in the app.
Review your spending

Stay on top of your spending with visibility of every transaction.
Persistent debt

Let us talk you through your options based on your income and expenditure.
Financial difficulty

Working together to help you through your difficult time.
Brexit

What Brexit means for your account if you’re a Jaja Credit Card customer.

Need help?

For anything else, visit our help section.
Alternatively, you can speak to our Customer Support team on 0345 607 6500*

*0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. Phone lines are open Monday to Friday 8am - 7pm, Weekends 9am - 5pm. Calls are recorded and may be monitored for security, quality control and training purposes.