We’d love to know your feedback so that we can keep improving our service.
We take all feedback seriously and whilst we cannot respond to all individual feedback, it is vital to improving our service. If you wish to make a complaint, please use our complaints form.
Simply make a chip & PIN transaction or activate through the Jaja app or online servicing.
Learn how to change your personal details, account settings and preferences online and in the app.
*0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. Phone lines are open Monday to Friday 8am - 7pm and Saturday 9am - 5pm. Calls are recorded and may be monitored for security, quality control and training purposes.