Service status
Below we will keep you informed of any disruptions and essential maintenance to keep our systems up to date and add improvements.
Mobile App
Services working as normal
Online Servicing
Services working as normal
Telephone Services
Services working as normal
Making updates to our services
To keep everything running smoothly, we sometimes need to carry out essential maintenance on our systems. This might mean that some services are unavailable for a period of time. We try to keep these updates to the early hours of the morning, to avoid you too much disruption.
If we need to make these updates outside of 12am and 5am, we will let you know the details of when these are happening, and which services may be impacted.
Incidents
15 January 2024
RESOLVED: Issues impacting mobile app and online servicing
RESOLVED: Access to app and online servicing, and new applications, now up and running.
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We are aware of an issue preventing customers from logging into their accounts in the app and online, or applying for a new credit card.
We’re working hard to fix the problem as soon as possible and will provide an update here when the issue is fixed. We are sorry for any inconvenience this may cause.
Thanks for your patience.
Need help?
Can’t see what you’re looking for? Find the help you need in our FAQs or speak to our Customer Support team on 0345 607 6500*
* 0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. Phone lines are open Monday to Friday 9am - 5pm (excluding bank holidays). Calls are recorded and may be monitored for security, quality control and training purposes.