Service status
Below we will keep you informed of any disruptions and essential maintenance to keep our systems up to date and add improvements.
Mobile App
Services working as normal
Online Servicing
Services working as normal
Telephone Services
Services working as normal
Services working as normal
To keep everything running smoothly, we sometimes need to carry out essential maintenance on our systems. This might mean that some services are unavailable for a period of time. We try to keep these updates to the early hours of the morning, to avoid you too much disruption.
If we need to make these updates outside of 12am and 5am, we will let you know the details of when these are happening, and which services may be impacted.
Need help?
Can’t see what you’re looking for? Find the help you need in our FAQs or speak to our Customer Support team on 0345 607 6500*
* 0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. Phone lines are open Monday to Friday 9am - 5pm (excluding bank holidays). Calls are recorded and may be monitored for security, quality control and training purposes.