Our Customer Services team are here to help.

0345 607 6500​*
Calling from abroad? Please dial +44 117 456 9834
Monday to Friday 9am - 5pm (excluding bank holidays)

Reporting your card lost or stolen, or an unusual transaction?

Our priority is keeping you and your money safe, so if you don’t recognise a transaction on your account or you think your card is lost or stolen, please contact us as soon as possible. In the meantime, we strongly recommend you freeze your card to stop it being used. Simply choose the Freeze button on Card tab.

You can also send us your feedback or complaint online:

→ General feedback
→ Make a complaint

Write to us

Should you wish to write to us, please use the following address:

Jaja Finance Ltd
PO Box 10782
Wigston
LE18 9HS

*0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. Phone lines are open Monday to Friday 9am - 5pm (excluding bank holidays). Calls are recorded and may be monitored for security, quality control and training purposes.