Looking for help? If you’re unsure about anything, then we will be happy to talk it through.
Our priority is keeping you and your money safe, so if you don’t recognise a transaction on your account or your card is lost or stolen, please contact us as soon as possible.
Report your card lost or stolen
If your card is missing or has been stolen, please inform us as soon as possible. We strongly recommend you freeze your card in your mobile app or online servicing by tapping the Freeze button on Card tab. While your card is frozen, you won’t be able to spend using this card.
Write to us
Should you wish to write to us, please use the following address:
Jaja Finance Ltd
PO Box 10782
You can also send us your feedback or complaint online:
Simply make a chip & PIN transaction or activate through the Jaja app or online servicing.
Get practical guidance if you’re worried about how your finances might be affected by coronavirus.
Learn how to change your personal details, account settings and preferences online and in the app.
*0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. Phone lines are open Monday to Friday 8am - 7pm, Weekends 9am - 5pm. Calls are recorded and may be monitored for security, quality control and training purposes.