Contact us

Looking for help? If you’re unsure about anything, then we will be happy to talk it through.

Our priority is keeping you and your money safe, so if you don’t recognise a transaction on your account or your card is lost or stolen, please contact us as soon as possible.

Report your card lost or stolen​

If your card is missing or has been stolen, please inform us as soon as possible. We strongly recommend you freeze your card in your mobile app or online servicing by tapping the Freeze button on Card tab. While your card is frozen, you won’t be able to spend using this card.

Call: 0345 607 6500​*
Calling from abroad? Please dial +44 117 456 9834

Customer Services

Call: 0345 607 6500​*
Calling from abroad? Please dial +44 117 456 9834

Write to us

Should you wish to write to us, please use the following address:

Jaja Finance Ltd
PO Box 10782
LE18 9HS

You can also send us your feedback or complaint online:

General feedback
Make a complaint

Press and Media​

For press and media enquiries, please contact

Our latest news and updates can be found here

Need help?

Can’t see what you’re looking for? Find the help you need in our FAQs or speak to our Customer Support team on
0345 607 6500*

*0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. Phone lines are open Monday to Friday 8am - 7pm, Weekends 9am - 5pm. Calls are recorded and may be monitored for security, quality control and training purposes.