Closing your Jaja Credit Card
While we’re sorry to hear you might be looking to close the Jaja Credit Card account you hold with us, we’ve made it simple to let us know through our mobile app.
Looking to leave us?
Make sure you've paid off any outstanding balance
Your account must have a zero balance before we can action your request to close it. You can check this in your app or online, and make any payments required. It may take a couple of days for your payment to hit your account, so make sure it’s showing as £0.00 before you submit your request.
Let us know you're looking to close your account in via live chat
Head to the More section in your mobile app, choose Help and then select Chat. Tell us you’d like to close your account and we’ll take care of it.
No app? Speak to our Customer Services team
You can speak to one of our team by calling 0345 607 6500 who’ll be happy to help.
0345 numbers may be part of the inclusive price plan provided by your phone operator, however please check before you call. Phone lines are open Monday to Friday 9am – 5pm (excluding bank holidays). Calls are recorded and may be monitored for security, quality control and training purposes.