Make a Complaint

We hope you never have reason to complain, but if there’s something you’re not happy with, we would like you to tell us so we can make things right. If you do not have a complaint and you wish to provide some general feedback, please contact the team by live chat

Please note: this form is directed to a dedicated complaints team and should not be used for general queries. Please contact our customer service team using Live Chat in your mobile app or through your online account if you require assistance with anything relating to your account.

Your details

Your credit card

Please help us identify your account by providing the last 6 digits of your 16-digit card number. If you have multiple accounts, you don't need to complete this form more than once.

Your address

Please confirm the address your credit card is registered to.

Your complaint

Please detail your complaint below, but please do NOT share any card or account information.

You can also write to us at:

Asda Money Credit Card
PO Box 10782
LE18 9HS